Staff Management Distress Solutions
I’m sure many of our readers are very familiar with The Practice Solution Magazine’s phone surveys. Our team of surveyors speak with doctors all over the country, 8 hours a day, 5 days a week. Given the busyness of your schedules, we definitely appreciate it when you take the time to speak with our team. The information that you provide enables us to more closely concentrate on articles of interest to you and your staff.
With that in mind, we have found from our recent surveys that one of the most distressing areas for most doctors is the managing, hiring and controlling of staff. Every person is different, and human interaction within small practices oftentimes can be nerve-racking, volatile and frustrating. You have probably found that not everyone thinks like you do, cares as much about your practice as you do, or is as willing to work extra hours as you do.
We definitely recognize the frustration that can occur with losing an employee whom you have just invested thousands of dollars and hundreds of hours training. One of the most important things that you can do to bolster your practice is to ensure that all of your staff are fully trained and operating on the same page. The optimum team is one that knows what their specific duties are; how to do those functions without any difficulty or emotional issues in other words, strictly professional; and what the other staff are should be doing.
When staff are competent, work is more efficient, morale is higher and the doctor can just be the doctor instead of the referee or babysitter.
In this issue of The Practice Solution Magazine, we provide articles addressing employee issues like staff meetings, setting production targets, and what your responsibility is as the leader for your staff. If you implement the suggestions within these articles, you may find some of your frustrations disappearing, and you may get even more support from your front desk because they will have a better understanding of what you need as the practice owner, which will enable them to become more competent and more professional.