More than 88% of consumers today consider credible online reviews equal to a personal referral. Properly managing your online reviews is more important than ever.
HOW TO DEAL WITH CANCELED OR RESCHEDULED APPOINTMENTS
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Articles
The goal of The Practice Solution Magazine is to provide practice owners with practice management information that will assist them in achieving success.
12 Steps to Collect Past Due Accounts
More than 88% of consumers today consider credible online reviews equal to a personal referral. Properly managing your online reviews is more important than ever.
Where is Your Net Profit? Copy
You’ve worked hard all week; the office atmosphere is rife with discipline and brisk efficiency. The staff have been getting along with one another and you are proud of the team spirit they’ve both individually and collectively demonstrated. In fact,...
Where is Your Net Profit?
You’ve worked hard all week; the office atmosphere is rife with discipline and brisk efficiency. The staff have been getting along with one another and you are proud of the team spirit they’ve both individually and collectively demonstrated. In fact,...
Leadership Attributes and Management Qualities
As a practice owner, you should be asking yourself the following questions objectively: Am I a good leader? Do I run from conflict? Am I able to motivate my staff? Is my office harmonious or is it filled with conflict? Does my staff “own” their jobs, or...
How to Write a Mission Statement
The owner of a veterinary practice recently asked us about how a mission statement should be written, what it should focus on and what the final objective should be. This example is for this particular veterinary...
How to Properly Correct Employees
It would be wonderful if employees never make mistakes and always do a perfect job. But we’re all human; on-the-job errors are part and parcel of working in a practice. That begs this question: What do you do when a staff member messes up and how do you...
Resolving Negativity in the Office
Since dealing with staff bickering and personality conflicts can be a major source of stress in an office, knowing how to deal with it can be extremely useful. When you let employee situations linger too long, bad things happen, and you can end up losing...
Did You Hire the Wrong Person?
A recent survey conducted with practice owners across the US revealed that the number-one management problem they have is personnel issues. Among the problems mentioned by hundreds of owners surveyed were: Procuring qualified personnel, Getting employees...
A Functioning Office Manager
Your Key to Success The primary function of the office manager is to accomplish the goals and purposes of the practice as determined by the owner of the practice. The OM should assist the owner in developing policies that forward the purpose of the...