Presenting Treatment Plans – the Do’s and Don’ts

You should always assume that a patient/client can afford the recommended treatment when discussing payment with him. Don’t be shy, embarrassed or apologetic about the cost of your services. This can give the appearance that the treatment isn’t worth the fee being charged…

Discussing Payment: How to be Both Polite and Effective

Discussing Payment: How to be Both Polite and Effective

You should always assume that a patient/client can afford the recommended treatment when discussing payment with him. Don’t be shy, embarrassed or apologetic about the cost of your services. This can give the appearance that the treatment isn’t worth the fee being charged…

14 Steps to Safeguard Your Practice From Embezzlement

14 Steps to Safeguard Your Practice From Embezzlement

More than likely, you’ve heard the horror story about a colleague whose trusted employee embezzled money from his/her practice. To preclude this from happening to you, there are steps that you could take to minimize the risk of embezzlement.

Tips to Minimize Cancellations and Improve Appointment Control

There is an impression with healthcare practitioners everywhere that all a practice has to do to increase production is to increase the number of new patients. More new patients is often the universal solvent for an under-producing office.

How to increase efficiency, productivity and net profit in a private practice

How to increase efficiency, productivity and net profit in a private practice

There is an impression with healthcare practitioners everywhere that all a practice has to do to increase production is to increase the number of new patients. More new patients is often the universal solvent for an under-producing office.

Two Steps You Must Do Prior to a Successful Marketing Campaign

Two Steps You Must Do Prior to a Successful Marketing Campaign

To craft a successful marketing campaign for your practice, you must first conduct some basic research that will start to identify what your marketing plan and promotional pieces will look like and the message they should deliver.

Leadership Attributes and Management Qualities

Leadership Attributes and Management Qualities

As a practice owner, you should be asking yourself the following questions objectively:

Am I a good leader?
Do I run from conflict?
Am I able to motivate my staff?
Is my office harmonious or is it filled with conflict?
Does my staff “own” their jobs, or do they just punch in and out?
Do I ever feel that my staff is “holding me hostage”?
Am I running my practice? …or is my practice running me?

What Are the Four Components of Great Service?

What Are the Four Components of Great Service?

There are Four Components of Great Service. Great service to your patients/clients is one of the most important factors required to build a successful and thriving practice. Under the heading of great service, you will find the following key components…

A Functioning Office Manager

A Functioning Office Manager

The primary function of the office manager is to accomplish the goals and purposes of the practice as determined by the owner of the practice. The OM should assist the owner in developing policies that forward the purpose of the business as a whole…